Dicas para criar uma máquina ITSM enxuta com a Atlassian
How to “Shift Left” with self-service and build a knowledge-centric service desk.
How to proactively communicate service disruptions and use Chatops for rapid response in real-time.
How to adopt a formal Post Incident Review (PIR) process and find the root cause of problems faster.
How to streamline your approach to change management and automate where you can.